Purpose

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To strengthen healthcare systems by amplifying the lived experiences of patients, families, and healthcare providers into evidence-grounded insights that guide sustainable improvements.

 

Mission Statement

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We bridge the gap between human experience and healthcare by creating a community of patients, families, and providers who are inspired to share their voices and lived experiences. By transforming real stories into evidence-grounded insights, we will support quality improvement, enhance patient outcomes, and uphold the well-being of those who provide care in British Columbia's healthcare system. 

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​​Core Values

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• Lived Experience as Evidence

  • We honour the stories of patients, families, and providers as essential evidence that reveals patterns, strengthens understanding, and guides system improvement.

• Respect & Humility

  • We approach every story with reverence, care, and humility, recognizing the courage it takes to speak honestly about lived experiences.

• Non-Partisanship & Integrity

  • We remain independent, community-driven, and grounded in truth. Our work is guided by lived experience—not political agendas or institutional interests.

• Equity & Justice

  • We acknowledge that healthcare is shaped by systemic inequities. We commit to centering voices, removing barriers to participation, and creating culturally safe, accessible pathways for sharing lived experiences.

• Courage & Truth-Telling

  • We honour the bravery of those who share their stories and meet that courage with our own: the courage to listen deeply, name patterns clearly, and support change with integrity.

• Collaboration

  • We believe sustainable change emerges through partnership. We illuminate patterns, highlight what is working, and address what is not through constructive, solutions-focused dialogue.

• Transparency & Honest Communication

  • We foster open, forthright communication across all levels of the healthcare system. Honesty—spoken and received with respect—is foundational to a learning health system.

• Community Power & Collective Voice

  • We are powered by community. When many voices come together, clarity emerges and systems evolve in ways that honour the people they serve.

• Human-Centered Care

  • We believe healthcare systems should be grounded in humanity which support patients, families, providers, and administrators who care for them.

• Learning

  • We support a culture where vulnerabilities can be acknowledged and where failing forward is embraced without fear.

• Accountability

  •  We believe that accountability to those that the system serves, including those working within it, is essential to safe, ethical care.

• Inclusion & Accessibility

  • Every voice matters, and every story contributes to a fuller understanding of the system. We aim to create accessible, inclusive, and psychologically safe pathways for people to share their experiences.